We do not accept returns or exchanges unless the item you purchased is defective or damaged. If you receive a defective or damaged glass, please contact us at 502-403-6443 or email with details of the order and the defect. Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment. Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to glasses during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.
For payment we use PayPal which will allow you to pay without having an account using any of the credit cards listed. This is the safest payment form on the web. We also accept check (hold period for check clearance), money order and cash upon pickup.
We ship out our glasses within 24 hours of purchase date unless it is during a holiday. We use USPS Priority Mail or UPS* so all items are insured and trackable *(any orders with PO Boxes will go through the USPS.) At this time we do not ship to any International places however we will ship to Canada through our EBay store: Derbyglasswarehouse. The glasses are packaged professionally to guarantee that the product arrives in the same condition as it was purchased. Our shipping rates are low and we do offer discounts for multiple items purchased. Our United States shipping structure is as follows:
One to Two Items - $6
Three to Eight Items - $12
Nine to Fifteen Items - $15
Sixteen to Thirty-Five Items - $20
Thirty-Six Items and up - $35
Please contact us for a shipping quote if wanting to order 73+ items.
TRANSIT/SHIPPING TIME MAP:
Below is a map of our standard shipping times. These times are approximate and not guaranteed with ground shipping. EXPRESS GUARANTEED SHIPPING - We do offer please contact us before purchasing for pricing.
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